Emergency and out of hours contacts

For emergencies out of office hours or if our Customer Service Centre (0300 500 80 80) is unavailable, use the numbers below.

If our Customer Service Centre is unavailable

If you urgently need to speak to someone during office hours regarding:

  • the welfare of a child, tel: 01623 433433
  • the welfare of an adult, tel: 01623 434905
  • a genuine highways emergency, tel: 0115 8786077.

Out of office hours

If you urgently need to speak to someone out of office hours regarding:

Social Care Emergencies

Examples of emergencies include:

  • you suspect a child is being abused
  • you suspect a vulnerable adult is being abused
  • you come across someone who seems to be having a mental health crisis
  • your home care worker has not arrived and you need help to get into bed.

Please phone our Emergency Duty Team on tel: 0300 456 4546.

If the person is in immediate danger of harm call 999.

Highways Emergencies

Examples of emergencies include:

  • streetlight with exposed wires
  • tree fallen in the road
Please phone FirstCall on tel: 01253 502776.